via CAAI
PRLog (Press Release) – Nov 03, 2010 – In a recent interview with AsiaLIFE Guide, General Manager for Exotissimo Cambodia – Olivier Marchesin talked about Exotissimo’s business in Cambodia and gave insights on how to improve it.
Olivier, who became the GM for Exotissimo Cambodia in 2008, faced a lot of challenges as soon as he joined. He mentioned how the financial crisis went global just about a month after he joined followed by the fighting at the Thailand-Cambodia border and the closure of the Bangkok airport.
He pointed that instead of taking a step back, Exotissimo decided to further strengthen them by sending its sales people to look into newer opportunities and develop new markets and products. As a result, Exotissimo managed to steadily grow its turnover and customer base in Thailand, Myanmar and Vietnam in 2009, although there was a small dip in Cambodia. However, since August 2010, Marchesin has seen things turn around for Cambodia, “we are in the right segment of the market today,” he says, referring to Exotissimo’s position as a niche travel agency. “People want to experience new things. We are constantly creating new products, coming up with new ideas.”
Exotissimo offers some very well designed tours under luxury, adventure, responsible and classic travel categories. Few of these tours are ‘Treasures of the Mekong: Phnom Penh to Siem Reap Cruise’, ‘Cycling the Mekong: An Eco-experience from Pakse to Siem Reap’, and ‘Cambodia Charitable Tour’.
Olivier mentioned that while Exotissimo serves its client with some of these unique experiences, what’s missing is the coast. It’s very important for the coast to be developed so Cambodia can get the repeat tourist and families with kids. Costal development has been a no-win situation in Cambodia. In it, the development of infrastructure is only taking place when the tourist are coming, but tourists can only come once the infrastructure is built.
Exotissimo Travel was established in 1993 in Ho Chi Minh City, Vietnam. It was the first foreign company to be granted a tourism operating license in Vietnam. Today Exotissimo is one of the longest established inbound tour operators in Indochina, Myanmar and Thailand and one of the best known. They have a team of more than 500 staff and 16 offices, including sales office in North America, Europe and Australia
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